COVID-19 update as of November, 2020
We ask clients to call us prior to coming to the clinic with their pet or for picking up food or prescription items. We have sanitizer stations, and ask that all clients entering the practice stop to be acknowledged by the team prior to moving further into the customer service area.
Masks are required to enter the practice, and we ask that only one person accompany their pet for consultation visits. If other family members wish to be a part of the examination/consultation, then we can have them on speaker phone, or ‘Face Time’ to involve everyone.
We do have an online store for all pet food & prescription refills-and there are sporadic “sales” on some pet foods available through the online store that even we cannot access in clinic!
We are using PPE for our team and are implementing regular hand washing protocols in addition to twice daily sanitize nation of all surfaces and contact points including phones, instruments, desks etc.
We are also offering telemedicine services and have implemented a new illness triage service through our website-check it out!
Our welcome desk will have been fitted with plexiglass barriers, & temporary floor markings to allow us to maintain 6-foot social distancing.
Payments & other transactions may occur within the waiting area, at the reception desk, but clients are encouraged to allow for curb-side Food, Prescription, & other pet products, etc. as before. We would prefer to take payments electronically, & if possible & outside the practice whenever possible.
Please be kind & understanding with our team as they also navigate these new realities with you and your pet!
We look forward to seeing you & your pet(s)!
Sincerely – Drs. Jeff, Jennifer, Anie & the entire Sunnyview Team